Common Problem

What should I do if the purifier is unable to turn on?
What should I do if the purifier makes an unusual sound?
Can this purifier be controlled remotely?
What should I be aware of when connecting the purifier?
What should I do if the app keeps displaying that the purifier is offline or is unable to connect to the Wi-Fi?
What should I do if the purifier gives off an unpleasant odor?
What should I do if the purification effect of the purifier is poor?
What should I do if the displayed PM2.5 value is abnormal or inaccurate?
Why does the PM2.5 value suddenly increase sometimes, and why is it even higher indoors than outdoors?
Is this purifier capable of eliminating formaldehyde?How effective is its removal of formaldehyde?
How to reset filter life time?
Can this purifier remove unpleasant odors and cigarette smells?
Can this purifier filter pet hair, such as cat hair, from the air?
What is the service life of this purifier's filter?How can one determine the appropriate time to replace the filter?
How do I clean this purifier?
Can the air purifier eliminate formaldehyde? How does it work?
How long does the air purifier’s filter last?How often should I replace it?
How should I replace the filter?